Beneficiary verification
Before any settlement, the holder of the destination account is checked against the Pix registry and shown to the approver. A destination key deactivated after a bounce blocks the payment instead of letting it fail.
Collections under mandate
Complete infrastructure for collections management and automation.
Pix and boleto charges issued by institutions authorized by the Central Bank of Brazil, reconciliation of every payment against its originating invoice, and settlement with a statement of account, all under a mandate agreement.
PagusPay is not a payment institution. It is the agent that receives, reconciles and settles. The money is yours. The commission is what stays.
Statement of accountExemplo Software Ltda., August 2026
| Charge | Received | Commission | Settled |
|---|---|---|---|
| Invoice 2026-0812Pix, paid on 04/08 | 1.200,00 | 60,00 | 1.140,00 |
| Invoice 2026-0819boleto, paid on 11/08 | 4.850,00 | 242,50 | 4.607,50 |
| Invoice 2026-0833Pix, paid on 19/08 | 790,00 | 39,50 | 750,50 |
| Total in BRL | 6.840,00 | 342,00 | 6.498,00 |
Amounts in Brazilian reais, illustrative example. Commission and settlement term are those of each principal's contract.
For companies that receive a lot and still reconcile by hand
Two kinds of principal, the same contract and the same flow of funds.
Company with recurring billing
Software, services and subscriptions: invoices every month, by Pix and boleto, and the need to know at any moment what was paid, by whom and when.
- Charges issued in the company's name, with due date and invoice reference
- Status of every charge in the dashboard
- Statement of account per charge, ready for your accountant
Company that wants to outsource collections
Hundreds of receipts a month and a finance team that spends its days matching bank statements against spreadsheets.
- Issuing, collecting and reconciling done under mandate
- Every payment tied to its originating invoice, no "unidentified deposit"
- Settlement by Pix to the company's account, with a statement of account
Growing is good. Reconciling a thousand receipts by hand, every month, is not.
Generic billing systems break when volume rises: boletos that fail to register in time, money landing in the account with no payer attached, statements and spreadsheets that never match. The result is a finance team that fights fires instead of closing the month. Collections under mandate fix this at the source: every real that comes in is born tied to a charge, a principal and a settlement.
How it works
The path of every real, from the payer to your account. It is what our bank sees, and it is what you see in the dashboard.
Mandate agreement
You grant PagusPay the power to collect in your name (Brazilian Civil Code, art. 653). Before signing, your company and its owners go through onboarding checks.
Charge issued
The Pix or boleto charge is issued in your name by an institution authorized by the Central Bank, with the amount, due date and invoice reference.
Receipt and reconciliation
The payment lands in PagusPay's account already tied to its originating charge. With no match, the money does not stay: it is returned to the payer.
Settlement and statement
PagusPay keeps the contractual commission, issues a tax invoice for it and settles the rest by Pix, with a statement for every charge (Civil Code, art. 668).
What we do and what we don't
We state both, because that is what separates a collections agent from a payment institution.
We do
- Collect invoices in the principal's name under a mandate agreement
- Reconcile every payment against its originating charge
- Settle by Pix and provide a statement per charge
- Issue a service tax invoice for the commission, and only for it
- Run onboarding checks on the principal before the first real moves
We don't
- Hold payment accounts, wallets or balances in customers' names
- Issue payment instruments or acquire merchants
- Lend, advance receivables or hold unidentified funds
- Foreign exchange or international transfers. Charges and settlements happen in reais, in Brazil
- Take on principals without onboarding checks or in activities we do not accept
Governance that is already in the product
Not a roadmap promise. It is what the dashboard does today for anyone handling third-party money.
Two-level approval
Whoever prepares a settlement is not the one who releases it. Execution requires a confirmation code emailed to the approver, and a cancellation code cannot be used to execute.
Audit trail
Every action on a settlement is recorded with author, date and state. A batch never changes state through a separate read and write: the transition happens in full or not at all.
Dashboard and API, for finance and for whoever integrates
The principal follows every charge and every settlement in the dashboard and can connect its own systems to the documented API. PagusPay runs the collections; the information is yours.
- Principal's dashboard
- Charges, receipts, commissions and settlements in one place. Separate user roles for preparing and approving.
- API keyed per organization
- Token-authenticated access with scopes. Read settlement batches and beneficiaries; create and submit batches. Approving and executing remain human acts, by design.
- Public documentation
- Endpoint reference and step-by-step guide at docs.paguspay.com, maintained alongside the code.
Questions compliance asks, and the answers
Is PagusPay a payment institution?
No. PagusPay is a collections service provider acting under mandate (Brazilian Civil Code, art. 653). It holds no payment accounts in customers' names, issues no payment instruments and acquires no merchants. Pix and boleto charges are issued by institutions authorized by the Central Bank of Brazil, of which PagusPay is a customer.
Whose money passes through PagusPay's account?
The principal's. Every real received is tied to a charge issued in the name of a principal identified by contract. PagusPay keeps only the commission set in the contract, issues a tax invoice for it and settles the rest by Pix to the principal's account, with a statement per charge.
How does PagusPay account for third-party funds?
As funds in transit, kept separate from its own revenue. PagusPay's revenue is the commission. Brazil's Federal Revenue Service settled this in Consultation Ruling Cosit 40/2017 (funds received on behalf of third parties are not gross revenue) and Consultation Ruling Cosit 276/2024 (in collecting third-party receivables, gross revenue is the price of the service).
Who can be a principal?
Companies with legitimate billing and a verifiable commercial relationship with their payers, that pass onboarding checks (KYB) before the mandate agreement is signed: corporate documents, beneficial owners, business activity and source of funds. Prohibited or high-risk activities are not accepted.
How does the principal track what was received?
In the dashboard at app.paguspay.com and through the periodic statement of account set in the contract. Every charge shows the amount received, the commission kept, the amount settled and the settlement date.
What happens if a payment arrives without identification?
It is held until reconciliation identifies the originating charge. With no match, the amount is returned to the payer. PagusPay does not keep unidentified funds as its own.
Want to outsource your collections management?
Write to the team with your company name, business activity and expected monthly volume. The reply includes the template mandate agreement and the list of onboarding documents.